Common Questions (FAQ)


Product Inquiries

How should I take Melanotan 2? (or PT-141, or Melanotan 1)

This matter should only be discussed with your licensed healthcare provider. All of the content on this site is for informational purposes only, and is not in any way a recommendation or medical advice. Throughout this site, we have endeavored to compile a wealth of information on a wide range of topics pertaining to melanotan peptides which you can discuss with your physician.

What if I experience side effects?

Again, any and all questions related to administration, results, side effects, or usage should be brought to the attention of the physician that has approved and is directing your use of Melanotan Labs™ products.

How do you verify the purity of your products?

Each of our individual product pages displays high performance liquid chromatography (HPLC) and mass spectrometry (MS) reports verifying the purity of our melanotan peptides. Further, we will email individualized HPLC and MS data with any order upon request. Our peptides all have purity levels exceeding 99%.

Are your products sold in powder form?

Yes. All of our peptides are sold in sterile vial containers as lyophilized, or freeze- dried, powder. This is the best way to provide melanotan peptides as it ensures that maximum potency is maintained from initial synthesis to final use.

Once any peptide is reconstituted, or mixed with water, its shelf life shortens considerably. Therefore, reconstitution of our products is left for the customer to perform under physician guidance. Read more about mixing our products.

How should I store Melanotan Labs™ peptides?

Prior to reconstitution (mixing with water), store all vials frozen and away from light. This method of storage can maintain the peptide’s potency for up to 1 year. After reconstitution, store any leftover peptide solution in the refrigerator (not frozen). Stored this way, peptides mixed in solution can retain potency for up to 14 days. Read more about melanotan peptide storage.

Are your vials labeled?

Absolutely. All of our products are labeled professionally. Labels include important information such as purity, expiration date, and lot number.



Shipping Inquiries

Is domestic delivery to the USA available?

Yes. All USA orders are mailed domestically. Products ordered are packaged professionally and discretely.

What is your policy regarding international orders and customs?

The customer must be responsible for knowing the laws of their country regarding the importation of our products. In the rare event that your order is denied entry into your country (seized), please request that it is mailed back to us. If you would like to have your order reshipped, you will be assessed the additional shipping charges.

Importantly, we have an extremely high success rate mailing worldwide. Our fast transit times have led to our success in becoming the world's leading Melanotan-II supplier.

Do you offer an express shipping option?

Yes. We offer USPS Express shipping for $30 (1-2 business days) and FedEx Overnight® for $65 (next business day).

Do you offer cold pack shipping?

Melanotan peptides will remain stable and potent in powder form for greater than 60 days at or slightly above room temperature, so cold packaging is not necessary when shipping your order.

What is your 100% satisfaction guarantee?

We understand that product quality and efficacy are our customers’ top priorities. That’s why we stand behind our melanotan peptides with our 30 Day Money Back 100% Satisfaction Guarantee. If you're not satisfied with our products, simply return all unopened vials within 30 days and we will refund your money, less processing and shipping fees. For more information, visit our guarantee page.



Ordering Inquiries

What payment methods do you accept?

We accept Visa, American Express, and Discover credit cards and prepaid gift cards. At this time, we currently do not accept MasterCard, PayPal, or Western Union. If you have a question or concern about payment methods, please Contact Us.

After I place my order, when will my order be shipped?

All orders placed before 1:00 PM EST will be shipped the same business day. Orders placed after 1:00 PM EST will be shipped the following business day. Once an order is placed, you will receive an order confirmation email. Immediately following shipment, you will receive a shipping confirmation email with tracking information.

We understand how incredibly inconvenient it is to have to wait and wait for an order to be mailed, or to not know what is going on with your order. That’s why we always mail your order as soon as possible while keeping you updated with immediate, automatic confirmations of order receipt and shipping activity.

I placed an order, but haven’t received a confirmation email. What’s wrong?

Our order confirmation and shipping confirmation emails are sent out automatically and immediately. If you have not received one, it may have been caught by your spam filter. Be sure to add our customer support and sales email addresses to your safe sender list. Further, please check to ensure that you’ve entered your email correctly in your customer account.

When will I receive my order?

Orders shipped via USPS Priority mail arrive within 2-3 business days in the domestic U.S. Orders shipped domestically via USPS Express arrive in 1-2 business days. International shipping times are somewhat more variable: USPS Standard (6-10 business days), USPS Express (3-5 business days).

Is this a secure and confidential website?

Yes. Our website implements a 256 bit SSL Certificate to ensure your checkout process is safe and secure. Please notice the HTTPS:// in your URL during checkout as this verifies that our site is in fact encrypted. All of your information used to complete the transaction and mail your product will be kept 100% private, secure and confidential.

How can I place a custom bulk order of your products (greater than 20 vials)?

If you’d like to place a custom bulk order, contact us using our Contact Form. Please include the product type(s) and desired number of vials in your message.