Customer Service

Shipping Policy

Orders are mailed from our facility located in the United States. Shipping rates are determined during checkout and may vary with specific countries. Tracking numbers will be emailed within 24 hours after the order has been shipped. If a large quantity of Melanotan 2 or a specific peptide is needed please email us.

  • Free Shipping for all orders over $200.
  • Same day shipping for orders placed before 1:00 PM EST.
  • Guaranteed & Insured delivery via USPS or FedEx.

Payment Policy

We accept Visa, MasterCard, American Express and Discover credit cards. Our online ordering system is secured using the latest SSL technology. Personal payment information is protected through various encryption and security systems. Payment via check or bank transfer is also accepted, but may take 3-5 business days for clearance. All communication is kept confidential.

Return Policy

All orders are covered by our 30 Day return policy. All returns authorized by Melanotan Labs™ are subject to a restocking fee of up to 20% and must be completed within 30 days from the date of purchase. Customer is responsible for arranging shipment of the product back to the appropriate warehouse. All products must be returned unopened and in resalable condition. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained. No returns, of any type, will be accepted without an RMA number. Contact prior to making a return for an authorization number and further instructions.